Customer Service Representative - Remote
Company: Sharecare
Location: Lansing
Posted on: April 26, 2024
|
|
Job Description:
Job Description:
Sharecare is the leading digital health company that helps people -
no matter where they are in their health journey - unify and manage
all their health in one place. Our comprehensive and data-driven
virtual health platform is designed to help people, providers,
employers, health plans, government organizations, and communities
optimize individual and population-wide well-being by driving
positive behavior change. Driven by our philosophy that we are all
together better, at Sharecare, we are committed to supporting each
individual through the lens of their personal health and making
high-quality care more accessible and affordable for everyone. To
learn more, visit--- www.sharecare.com .
Job Summary:
The Customer Service Representative (CSR) answers inbound calls
from members and providers, inputs data, and provides a high level
of customer service always extending courtesy and professionalism.
The CSR handles inbound customer service inquiries and problems via
the telephone and email while effectively recording communications
accurately and consistently. Calls are predominantly "routine", but
may require deviation from standard screens, scripts and
procedures. CSRs use a computerized system for tracking calls,
information gathering, and/or troubleshooting and may assess needs,
explain programs and suggest/promote alternative products or
services.---
*This is a remote position and can be located anywhere within the
United States.
Essential Job Functions:
Identify, evaluate and prioritize caller---needs, questions and
concerns.---
Formulate plans of resolution and respond---appropriately and
efficiently.---
Maintain and restore customer satisfaction and partner with other
teams as needed.---
Perform problem analysis, problem determination and recommended
resolutions to the---callers.---
in accordance with standard protocol.---
Proactively educate caller on program benefits.---
Meet or exceed established call center metrics, attendance
standards and quality levels.---
Use computer tools to accurately process and document
information.---
Develop rapport with callers and appropriately adjust communication
style.------
Provide accurate information about---Sharecare programs and
services.---
Escalate issues internally and follow up on escalated
issues.---
Qualifications :
High School Diploma---
Prior experience in a customer---service related---field
preferred
Great communication skills---
Must be able to multi-task---
General working knowledge of Microsoft Word &---Outlook---
Computer keyboard proficiency---and internet navigation
skills---required---
Have the ability to---work effectively with others in a
team---environment------
Ability to thrive in a fast-growing always
changing---environment---
Sharecare, Inc. and its subsidiaries are Equal Opportunity
Employers and E-Verify users. Qualified applicants will receive
consideration for employment without regard to race, color, sex,
national origin, sexual orientation, gender identity, religion,
age, equal pay, disability, genetic information, protected veteran
status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and
E-Verify users. Qualified applicants will receive consideration for
employment without regard to race, color, sex, national origin,
sexual orientation, gender identity, religion, age, equal pay,
disability, genetic information, protected veteran status, or other
status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate
on the basis of race, color, sex, national origin, sexual
orientation, gender identity, religion, age, disability, genetic
information, protected veteran status,or other non-merit
factor.
Keywords: Sharecare, Lansing , Customer Service Representative - Remote, Hospitality & Tourism , Lansing, Michigan
Click
here to apply!
|