Business Analyst
Company: Trillium Staffing
Location: Lansing
Posted on: April 28, 2024
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Job Description:
Trillium Professional is now seeking a Business Analyst in
Lansing, MI!
This position functions as a behavioral health customer
relationship management (BH CRM) analyst to support the
development, implementation, monitoring, and continued improvements
of complex strategic initiatives, including but not limited to the
business processes, housed in the BH CRM. This position coordinates
and communicates with projects teams, other BH CRM staff, business
owners, leadership, IT, and contractors to assist with
operationalizing business processes into the BH CRM. This position
will provide level 1 support to users, helping triage tickets and
requests, and communicate status updates to users. This position
will create program guidance, job aids, and webinar content and
web-based trainings, and coordinate technical assistance learning
sessions as directed. This position will also monitor program and
account data.
Duties & Responsibilities:
-Reviews, analyzes, and evaluates business systems and user
needs.
-Triage user requests and tickets, assign priority and severity,
and communicate effectively to all stakeholders.
-Maintain and prioritize CRM inbox communications.
-Draft and send communications to users and specific audiences
related to business process upgrades, timelines, system changes, or
anything relevant to the system.
-Formulates systems to parallel overall business strategies.
-Prepares solution options, risk identification, and financial
analyses such as cost/benefit, ROI, buy/build, etc.
-Writes detailed description of user needs, program functions, and
steps required to develop or modify computer programs.
-Prepare and document Functional and Technical Specifications for
reporting and data warehouse work. Assist with business
warehouse/intelligence support and enhancements.
-Assist with developing and drafting RFPs.
-Assist in deployment and management of end-user reporting tools
and platforms.
-Work with IT and business project teams to understand reporting
and data warehousing requirements and propose solutions.
-Document and provide knowledge transfer to the rest of the
Enterprise Reporting Team for all solutions.
-Reviews, analyzes, and evaluates business systems and user
needs.
-Formulates systems to parallel overall business strategies.
-Relies on limited experience and judgment to plan and accomplish
goals.
-Performs a variety of tasks.
-Works under general supervision; typically reports to a project
manager.
-Attends all BH CRM meetings as appropriate and assigned.
Pay is $50 per hour. Apply now!
Qualifications/Requirements:
-Experienced with business process reengineering and identifying
new applications of technology to business problems to make
business more effective.
-Familiar with industry standard (including Legacy, Core, and
Emerging technologies), business process mapping, and
reengineering.
-A certain degree of creativity and latitude is required.
-Has knowledge of commonly used concepts, practices, and procedures
within a particular field.
-Familiar with relational database concepts, and client-server
concepts.
-Ability to organize, evaluate, and present information
effectively.
-Ability to analyze, synthesize, and evaluate a variety of data for
use in program development and analysis.
-Other required skills are technologically savvy; strong training
and technical assistance skills; excellent oral and written
communication skills; and highly organized and detail oriented.
-Required skills in the use of all necessary software necessary to
execute stated duties and responsibilities (includes the suite of
Microsoft Office applications such as Word, Excel, PowerPoint,
Outlook).
-Ability to meet competing deadlines.
-Strong data management skills.
-Experience in process improvement, project management, and data
management
Trillium has been recruiting and placing professionals for over 30
years. From Fortune 100 companies to small businesses, our
philosophy remains the same: to achieve excellence by providing
quality employees and an uncompromising level of service. We
believe in honesty, integrity, and a simple philosophy of providing
value to our customers and our employees. We strive to be
unsurpassed in the recruitment and placement of quality and skilled
professionals. Trillium is an Equal Opportunity Employer.
Keywords: Trillium Staffing, Lansing , Business Analyst, Professions , Lansing, Michigan
Click
here to apply!
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