Bilingual L1 Support Engineer
Company: VirtualVocations
Location: Livonia
Posted on: April 5, 2025
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Job Description:
A company is looking for a L1 Support Engineer (Bi-Lingual,
English/Portuguese).
Key Responsibilities
Provide technical assistance to end-users of Canvas through various
communication channels
Validate issues, answer how-to questions, and resolve end-user
issues via the Canvas user interface
Maintain thorough records in the ticketing system and escalate
unresolved tickets to the L2 Support team
Required Qualifications
Fluency in reading, writing, and speaking English and
Portuguese
High school diploma
Strong technical, troubleshooting, and analytical skills
Ability to function in a self-directed and fast-paced
environment
Proven professionalism in client interactions
Keywords: VirtualVocations, Lansing , Bilingual L1 Support Engineer, Engineering , Livonia, Michigan
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