Workforce Management Manager
Company: VirtualVocations
Location: Kalamazoo
Posted on: October 30, 2024
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Job Description:
A company is looking for a Manager, Workforce Management to lead
workforce strategy and resource optimization.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on
analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy,
including systems, tooling, and process development
Monitor real-time contact volume and associated service levels,
making staffing adjustments as necessary
Required Qualifications
Bachelor's degree in business, Organizational Leadership, or
related field, or equivalent experience
5+ years of experience in resource/workforce management and
operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling
Keywords: VirtualVocations, Lansing , Workforce Management Manager, Executive , Kalamazoo, Michigan
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