Manager Professional Services
Company: VirtualVocations
Location: Warren
Posted on: October 30, 2024
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Job Description:
A company is looking for a Manager, Professional Services to
lead a team in driving customer engagement and satisfaction.
Key Responsibilities
Coach the team for efficiency and customer satisfaction
Manage resource allocation and project assignments in collaboration
with Customer Success Managers
Monitor business metrics and evaluate project performance for
continuous improvement
Required Qualifications
1-3 years of leadership experience in Professional Services,
Consulting, or Customer Success within B2B SaaS
Proven experience in process improvement and team coaching
Experience in scoping solutions and delivering customer
outcomes
Strong understanding of email/messaging or marketing
technologies
Analytical and data-driven decision maker with knowledge of
relevant tools like Salesforce and JIRA
Keywords: VirtualVocations, Lansing , Manager Professional Services, Executive , Warren, Michigan
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