Vice President of Customer Success
Company: VirtualVocations
Location: Warren
Posted on: November 6, 2024
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Job Description:
A company is looking for a Vice President of Customer
Success.
Key Responsibilities
Lead and mentor the Customer Success, Support, and services
teams
Develop strategies to maximize customer retention and minimize
churn
Oversee customer onboarding and manage escalations for major
issues
Required Qualifications
Bachelor's Degree in Business, Management, or related fields;
Master's preferred
10+ years of leadership experience in customer success or account
management in a SaaS or tech environment
Experience in AI-driven or tech companies preferred
Proven track record in leading and scaling customer success
teams
Multi-language proficiency preferred
Keywords: VirtualVocations, Lansing , Vice President of Customer Success, Executive , Warren, Michigan
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