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Service Delivery Manager

Company: VirtualVocations
Location: Warren
Posted on: November 10, 2024

Job Description:

A company is looking for a Service Delivery Manager to oversee a team of Provisioning Specialists and enhance order fulfillment processes.



Key Responsibilities

Manage and direct a team of Provisioning Specialists, including hiring and coaching
Ensure timely completion of orders while maintaining excellent customer satisfaction
Streamline processes and collaborate with multiple departments to increase automated order rates



Required Qualifications

At least two (2) years of experience managing people
Previous experience in a fulfillment or customer service role preferred
B.A./B.S. in a related field or equivalent work experience
Strong business acumen and ability to make timely decisions
Demonstrated ability to develop others and drive teams to achieve objectives

Keywords: VirtualVocations, Lansing , Service Delivery Manager, Executive , Warren, Michigan

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