Mortgage Origination & Servicing QC Manager
Company: Old National Bank
Location: Grand Rapids
Posted on: November 15, 2024
Job Description:
Mortgage Origination & Servicing QC Manager
Job Locations
US-IL-Gurnee - US-WI-Madison - US-MI-Grand Rapids - US-MN-St Louis
Park - US-MI-Ann Arbor - US-IL-Chicago - US-TN-Nashville -
US-IN-Evansville
Category/Function
Mortgage Services
Position Type
Regular Full-Time
Requisition ID
2024-15365
Workplace Type
On Site
Overview
Old National Bank has been serving clients and communities since
1834. With $50 billion in total assets, we are a regional
powerhouse deeply rooted in the communities we serve. As a trusted
partner, we thrive on helping our clients achieve their goals and
dreams, and we are committed to social responsibility and investing
in our communities through volunteering and charitable giving. Our
team members are our greatest asset, and we continually invest in
their growth and development. We offer a variety of Impact Network
Groups led by team members who are passionate about driving
engagement, creating awareness of diverse backgrounds and
experiences, and building inclusion across the organization. The
Mortgage Origination and Servicing Quality Control Manager is
responsible for providing conduct of quality control reviews and
reporting performance with the line of business managers. Manage
staff, performance expectations for Quality Control program and
ensure compliance with regulatory and agency guidelines when
reviewing loan file documentation. Loan Origination Quality
ControlDevelop, implement, and execute a mortgage origination
quality control program in accordance with Bank policy and
agency/investor standards.Work with established staff and quality
control checklists to enhance and improve the overall effectiveness
and efficiency of the loan origination QC process.Ensure critical
origination defects are corrected in a timely manner.Conduct
analysis of identified defects in the origination QC process to
understand root causes and provide early warning of problem areas
or trends that need corrective action. Work with management on
effective action plans to respond to identified QC defects.Provide
timely reporting to management on results of all QC reviews.Stay
abreast of origination quality control best practices and adjust
the Old National Bank Loan Origination QC Program as
applicable.Conduct monthly Quality Control Manager meetings -
review reports and discuss trending and re-occurring defects.Assist
in internal/external, agency, investor, and/or third-party vendor
audits.Engage and provide appropriate oversight of third-party
service providers performing quality control review
functions.Engaging and coordinating secondary quality control
process and oversite of third-party service provider (TENA),
including Check the checker audit reviews. Maintain relationship
and settings for ACES quality control platform and questionnaires,
including exceptions, reporting, and access. Mortgage Servicing
Quality Control
Develop, implement, and execute a
mortgage servicing quality control program in accordance with Bank
policy and agency/investor standards.Conduct analysis of identified
defects in the servicing QC program to understand the root cause &
provide early warning of problem areas in order that corrective
action is taken to avoid unnecessary risk or expense. Work with
management, servicing, and collections team to develop effective
corrective Action Plans that will reduce or eliminate material
defects identified in the QC reviews.Assist in internal/external,
agency, investor, and/or third-party vendor audits related to
servicing, default, and loss mitigation, as necessary.Engage and
provide appropriate oversight of third-party service providers
performing quality control review functions. Maintain relationship
and process for MBS servicing quality control platform, including
exceptions, reporting, and overall process. Work with third-party
vendor to provide quality control report to management on a
quarterly basis and create a summary report for Operating
Committee.Stay abreast of mortgage servicing quality control best
practices and regulatory requirements and adjust the Mortgage
Servicing QC Program as applicable. Key Competencies for Position
Makes Decisions & Solves Problems
Uses effective approaches for
choosing a course of action or developing appropriate solutions
resulting in sound decisions.Collaborates and seeks to identify
what caused the issue; comparing data from various sources within
Old National to draw conclusions.Promotes Change
Communicates what needs to change,
why and impact of change.Proactively recognizes a need and takes
accountability for implementing an improvement and/or
change.Strategy in Action
Anticipates, identifies, and
articulates potential issues and opportunities and effectively
responds.Inspires others to personally contribute to the
organization's success for the long term.Compelling Communication
Seeks to understand the strategy
first and then offer context to your team providing relevant
information in a transparent and concise way.Listens carefully to
concerns and acknowledges the situation and the feelings expressed
to build trust and overcome resistance. Qualifications and
Education Requirements
- Minimum 10 years' experience in the Mortgage Industry,
proficient knowledge of government and conventional mortgage
lending and secondary market experience. Bachelor's degree or
equivalent work experience required.
- 5+ years Supervisory or managerial experience
- Must have excellent analytical skills, including the ability to
identify and define problems, collect data, establish facts, draw
valid conclusions, and make appropriate recommendations.
- Deep understanding of agency/investor requirements for
origination and servicing quality control.
- Strong analytical skills and demonstrated decision-making
ability. Able to collaborate with others in a team setting in a
time sensitive environment.
- Able to rapidly adapt to changing information, conditions,
and/or unexpected opportunities. Excellent written and verbal
communications skills and ability to interact with all levels of
employees, management, internal and external examiners.
- Must have good project management and time management skills
with the ability to effectively oversee multiple assignments with
minimal supervision while meeting departmental performance
measures.
- Demonstrated leadership ability and ability to exercise
discretion and tactful handling of sensitive and confidential
issues.
- 5+ years Underwriting experience necessary, including knowledge
of agency underwriting guidelines. Key Measures of Success/Key
Deliverables:
Appropriate management of quality
control timeframes set by Agencies, Investors, and third-party
affiliates.
Issue quality control reporting in a
timely manner with clear insight and details regarding exceptions
Include action plans, training recommendations and trending
information, as necessary. Timeliness and accuracy of
communicating/implementing new policies and procedures. Proficient
handling a variety of tasks and priorities throughout the day,
moving seamlessly between tasks and assisting team as needed. Loss
Mitigation- Reduce overall monetary losses to the line of business
and the Bank-
Oversee repurchase demands,
challenges, rebuttals, and management reporting. Ensures competent
discourse of rebuttals with internal stakeholders related to
identified variances and defects to mitigate losses. Old National
is proud to be an equal opportunity employer focused on fostering
an inclusive workplace and committed to hiring a workforce
comprised of diverse backgrounds, cultures and thinking styles. As
such, all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, protected veteran status, status as a qualified individual
with disability, sexual orientation, gender identity or any other
characteristic protected by law. We do not accept resumes from
external staffing agencies or independent recruiters for any of our
openings unless we have an agreement signed by the Director of
Talent Acquisition, SVP, to fill a specific position. Our culture
is firmly rooted in our core values. We are optimistic. We are
collaborative. We are inclusive. We are agile. We are ethical. We
are Old National Bank. Join our team!
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If you're qualified for a position but need additional help with
the application because of a disability, please email
HRservices@oldnational.com (This email will respond to
accommodation requests only.)
Keywords: Old National Bank, Lansing , Mortgage Origination & Servicing QC Manager, Executive , Grand Rapids, Michigan
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