RN Director Patient Services
Company: DMC Sinai-Grace Hospital
Location: Detroit
Posted on: October 17, 2024
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Job Description:
DMC Sinai-Grace Hospital is DMC's largest hospital, offering a
comprehensive heart center, cancer care, gerontology, emergency
medicine, obstetrics/gynecology and cosmetic services.
Sinai-Grace's joint replacement program features a revolutionary
minimally invasive knee and hip replacement surgery that attracts
patients from all over the country. Sinai-Grace operates more than
21 outpatient care sites and ambulatory surgery centers throughout
Wayne and Oakland Counties and is one of 10 hospitals in the nation
to be awarded a Robert Wood Johnson Foundation grant to help set
the standards of cardiac care for hospitals and physicians
throughout the nation.
Job Summary
In collaboration with senior leadership and subordinate staff,
plans, implements and evaluates processes related to performance
improvement, staffing effectiveness, fiscal management, staff
competence and customer service outcomes within designated units or
services. Ensures that regulatory requirements/standards are
communicated, implemented and monitored. Collaborates with other
members of the healthcare team to plan, implement & evaluate
activities related to department, hospital and DMC objectives.
Models customer service excellence.
1. Assures quality and appropriateness of care. Facilitates and
supports the establishment of unit based quality improvement
programs and supports continuous improvement processes.* Uses
processes and metrics to manage/measure accountability for self and
assigned services or units.
2. Creates an environment of shared decision-making. Promotes
multidisciplinary collaboration on patient care and related issues.
Serves as a facilitator by removing barriers that prevent staff
from effectively and efficiently performing their roles.
3. Promotes positive customer relations with physicians, patients,
families, visitors and employees; follows up on all complaints and
provides feedback. Monitors level of patient, staff and physician
satisfaction. Adheres to the DMC's Customer Service Standards.*
4. Plans, implements and evaluates staff development & competency
maintenance programs. Ensures that elements of performance
improvement findings are incorporated into educational programs as
appropriate. Supports professional growth and development programs,
such as tuition reimbursement and nursing grand rounds. In
collaboration with the clinical manager, ensures staff
participation in orientation, mandatory and continuing education
programs and other staff development opportunities.*
5. Develops, implements, monitors and adjusts capital and operating
budgets. Provides variance reports and/or corrective action plans
as requested. Mentors subordinate staff in creation and evaluation
of budget. Develops, implements and realizes effective cost
containment measures.*Collaborates with DMC Finance representatives
to create supplemental reports as appropriate.
6. Develops business plans and/or requests for proposals as
requested/required.
7. In collaboration with clinical manager and unit staff,
interviews, selects, evaluates, counsels, disciplines and
terminates unit personnel.* Ensures that appropriate human resource
activities are completed on a timely basis and in conformance with
established policy. Develops, reviews and/or revises and monitors
reports related to retention and recruitment activities.
8. In collaboration with peers & other members of the healthcare
team within the facility & system (as appropriate), ensures that
all policies, procedures and standards related to assigned
unit/service areas, are reviewed/revised as outlined by regulatory
standards and that clinical policies are evidence-based. Ensures
staff compliance with state, federal laws and regulatory agency
standards/requirements.
9. Develops unit/service goals and objectives and strategies which
promote the mission, vision and values of the DMC, the individual
operating unit and/r clinical service; achieves related goals.*
10. Maintains communication lines between self and staff and among
staff, by conducting regular staff meetings and providing
opportunities for team building and problem solving within a shared
decision-making framework.* Monitors activities for and ensures
compliance with laws, government regulations, Joint Commission
requirements and DMC policies. As directed, implements external and
internal audit recommendations. Ensures hospital departments
achieve objectives for diversity of their suppliers.
COMPLIANCE STATEMENT: Supports the standards set forth in the DMC's
Code of Conduct by creating an atmosphere of commitment to legal
and ethical standards, and as directed, implementing external and
internal audit recommendations. Monitors activities to ensure
compliance with applicable laws, regulations Joint Commission
requirements, and DMC policies and procedures. * The essential
functions of this job include but are not limited to those marked
with an asterisk.
Qualifications:
1. Masters Degree Required in Nursing, Business, Health Care
Administration or related field. Of two degrees one must be in
Nursing.
2. Three to five years experience, which may be concurrent clinical
and/or progressively more responsible management experience.
3. Licensed to practice as a Registered Nurse (RN) in the state of
Michigan.
#LI-JG2
Job:
Managers and Directors
Primary Location:
Detroit, Michigan
Facility:
DMC Sinai-Grace Hospital
Job Type:
Full Time
Shift Type:
Day
2406001027Employment practices will not be influenced or affected
by an applicant's or employee's race, color, religion, sex
(including pregnancy), national origin, age, disability, genetic
information, sexual orientation, gender identity or expression,
veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with
disabilities unless doing so would result in an undue hardship.
Keywords: DMC Sinai-Grace Hospital, Lansing , RN Director Patient Services, Healthcare , Detroit, Michigan
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