CX Technical Representative

Company: VirtualVocations
Location: Kalamazoo
Posted on: November 6, 2024

Job Description:

A company is looking for a CX Technical Representative - Core.

Key Responsibilities:

Troubleshoot Tier 2 technical issues and provide support for Extended Services
Monitor and triage incoming tickets, escalating as necessary
Mentor junior representatives and contribute to internal documentation

Required Qualifications:

2-3 years related work experience
Working knowledge of cloud platforms and identity providers (e.g., AWS, Okta)
Advanced understanding of web service integrations using REST API
Basic scripting ability and experience with various programming languages
Hands-on experience with UNIX/LINUX and Windows-based platforms

Keywords: VirtualVocations, Lansing , CX Technical Representative, IT / Software / Systems , Kalamazoo, Michigan

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