Personal Care Specialist (Part Time)
Company: Green Thumb Industries
Location: Toledo
Posted on: October 19, 2024
Job Description:
The Role
RISE Personal Care Specialists engage in one-on-one interactions
with patients and/or customers from the time they enter the retail
area until they check out and exit the store. Our ideal Personal
Care Specialist candidate should be friendly and upbeat, much like
a barista in your favorite coffee shop. Our incredible Personal
Care Specialists are Green Thumb's secret to success-they connect
each unique patient and/or customer with just the right product and
method of consumption for their needs. The Personal Care Specialist
is a master of our menu and knows exactly how to help anyone who
walks through the dispensary's doors.
Responsibilities
- Engage with and assist patients and/or customers in a
customer-facing, intimate retail environment
- Play an active part in patients' and/or customers' education on
products, methods of consumption, and safety as part of patient
interaction
- Utilize product and consumption-method knowledge to recommend a
safe and effective regimen suited to each patient and/or customer's
needs. Responsible for remaining up to date on product
knowledge.
- Promote a work environment that is positive, communicative,
patient and/or customer-oriented
- Assist in verifying order deliveries for accuracy
- Provide necessary support to the management team to ensure
retail store operations run smoothly, properly, and in compliance
with the applicable rules and regulations, including daily
activities, maintenance, and patient information for any reported
issues and/or complaints
- Ensure local and state cannabis regulations are properly
enforced and upheld
- Ensure sales floor is properly stocked and presence of the
store is well maintainedand compliant
- Maintenance of hard copy files as required
- Follow security measures and safety complianceprocedures
Complete duties at assigned workstations, as determined by
management, during scheduled shifts including:
- Front of House: Check In, Sales Floor, POS (Kiosk, In-Store,
Pre-Order), Curbside, Roll Thru
- Back of House: Fulfillment, Receiving, Replenishment, Inventory
Counts
- Maintenance: Uphold cleanliness, safety, and presentation
standards throughout the dispensary
- Other duties as assigned
Qualifications
- At least one year of customer service experience; preference
for candidates with specialty, customer-facing retail
experience
- Meet the scheduling and availability requirements (i.e.,
ability to work a schedule inclusive of varying shifts such as
mornings, days, nights, and weekends) to meet business
needs
- Must have reliable, responsible, and dependable
attendance
- Must be 21 years or older
- Must pass all required background checks including
state-specific cannabis employment requirements
- Possess valid driver's license or state ID
- Must be and remain compliant with all legal or company
regulations for working in the cannabis industry
Additional Requirements
Must have the ability to perform the following tasks for prolonged
periods of time (i.e., up to the duration of a scheduled shift or
workday)
- Move about the dispensary to fulfill work assignments and
assist patients and/or customers in various locations of the
dispensary
- Remain in a stationary position, if required, to meet the needs
of the business
- Converse and communicate with individuals and groups of people
directly
- Operate point of sale system, computer, and other office
productivity machinery to use online programming and software
including word processing, database management, spreadsheet
applications and email
- Prepare patient and/customer orders by moving and placing
products
- Inspect and receive detailed information, such as patients'
and/or customers' dates of birth, in-store or online orders, or
inquiries
- Move inventory and materials weighing up to 30 pounds
independently
- Position self to move inventory and materials in storage
areas
Skills
- Consistent demonstration of excellent customer service
skills
- Desire to continuously learn (more) about cannabis,
cannabinoids, and the endocannabinoid system, GTI products, and
cannabis therapies - previous knowledge preferred
- Ability to establish and maintain effective working
relationships with all employees
- Ability to listen well and effectively communicate, both
verbally and in writing, with various audiences
- Previous experience with POS systems
- Understanding of applicable cannabis laws and regulations,
safety regulations, local municipal codes and organizational rules,
and standard operating procedures
- Employee must be able to follow instructions as directed and
incorporate constructive criticism from managers
- Operate with a high level of professionalism and integrity,
including dealing with confidential information and complying with
HIPPA requirements.
Working Conditions
- Patient and/or customer-facing environment
- Ability to work outdoors invarying and sometimes adverse
weather conditions
- Exposure to cannabis and/or allergens that might be present in
an environment where cannabis is present and prevalent
Our Mission: To promote well-being through the power of
cannabis.
- We're humble-We prefer quiet confidence and don't shout about
our success.
- We're hardworking-We put our heads down and get the job
done.
- We're grateful-Working in our industry is a privilege and an
act of service.
- We're transparent-Honest and open communication keeps us
healthy as an organization.
- We're collaborative-And believe good ideas can come from
anywhere.
- We have a growth mindset-One that's grounded in well-being.
At GTI we believe that our corporate community should be a
reflection of the communities we serve. We are dedicated to
fostering an inclusive culture that celebrates diversity across
race, sex, age, gender identity, sexual orientation, disability,
nationality, religion, experience, and thought-not only because it
is right, but because it makes us better. Our mission-the right to
wellness-informs our commitment to champion economic opportunities
in communities disproportionately affected by the war on drugs
through employment and community involvement. GTI is proud to be an
equal opportunity workplace.
We can't wait to meet you.
Keywords: Green Thumb Industries, Lansing , Personal Care Specialist (Part Time), Other , Toledo, Michigan
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