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Contact Center Representative

Company: VirtualVocations
Location: Warren
Posted on: October 30, 2024

Job Description:

A company is looking for a Contact Center Representative for their Scheduling Team.



Key Responsibilities

Handle inbound and outbound calls to schedule health assessment visits
Address customer needs, complaints, and provide solutions while ensuring customer satisfaction
Utilize software and tools to meet call center metrics and provide excellent service


Required Qualifications

2+ years of call center experience in a target-driven environment
Experience in outbound sales is a plus
Ability to thrive in a fast-paced environment and manage multiple tasks
Proficiency in various software, including MS Office
Typing speed of 40 WPM; 60 WPM preferred

Keywords: VirtualVocations, Lansing , Contact Center Representative, Other , Warren, Michigan

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