Scheduling Coordinator

Company: VirtualVocations
Location: Grand Rapids
Posted on: November 4, 2024

Job Description:

A company is looking for a Scheduling Coordinator for the Grypho5 Managed Protection Engineering Team.

Key Responsibilities

Manage and maintain Service Level Agreement (SLA) adherence for service boards and engineers
Triage inbound activity and distribute service tickets to appropriate resources
Monitor and report on performance utilization, workflow distribution, and SLA adherence metrics

Qualifications

1-to-2 years of support desk experience
1-to-2 years of dispatch or logistics experience in a fast-paced service environment
Experience in large-scale service delivery
Knowledge of managed protection industry and best practices
Experience with service level agreements

Keywords: VirtualVocations, Lansing , Scheduling Coordinator, Other , Grand Rapids, Michigan

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