PATIENT SERVICES SENIOR

Company: University of Michigan
Location: Ann Arbor
Posted on: November 11, 2024

Job Description:

Patient Services SeniorApply NowJob SummaryThe staff and faculty of the Rogel Cancer Center are committed to advancing medicine and serving humanity through living and teaching our core values of Respect, Compassion, Collaboration, Innovation and Commitment to Excellence.Each employee is expected to understand and demonstrate in every interaction that we represent our entire organization in the care we provide and in the courtesies we extend to patients, families and each respective team member. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.This position is in the C&W Adult BMT Department.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsResponsibilities*Serve as an essential member of the Children & Women's Adult BMT and Leukemia Clinic and Infusion Leadership Team. Selected individual will be responsible for coordinating patient services assistances schedules, managing requests for time off, and ensuring adequate coverage for the centralized check in and check out teams. Support complex procedure room and infusion schedules, MiChart admin inbasket, provide as needed faculty administrative support, train staff, and promote practices for patient centered excellence. Ensure that patients with urgent needs are scheduled appropriately, and monitor patient flow, and patient wait times to optimize patient care experiences. Serve as a point of contact for complicated issues and patient concerns.Selected candidate will work as a functional supervisor and will lead daily huddles and embrace and incorporate "lean in daily work" concepts.Provide exceptional customer service to patients by facilitating business processes that include check in and check out services to primary and specialty care departments, coordinating support and ancillary services for patients, appointment scheduling, processing all patient payments (co-pays and outstanding balances). Respond to inquiries concerning department programs, services, and activities.This is a full time, 40 hours/week position.Required Qualifications*High School Diploma or GED5+ years of experienceStrong leadership skillsPossess a professional and positive image when interacting with patients, faculty, and staff.Adhere to a high standard of personal and professional conductPossess excellent customer service, interpersonal, and communication skillsDemonstrated ability to interact with a diverse populationEffectively manage and lead staffWork effectively with a multidisciplinary teamHandle multiple responsibilities in a fast-paced environment.Must demonstrate flexible and creative problem-solving skillsProficient computer and keyboarding skillsExcellent attendance.Desired Qualifications*Associates Degree or equivalent combination of education and experience within an ambulatory care setting.Experience within an ambulatory settingExperience with an electronic medical recordKnowledge of University policies and procedures.Experience in supervising staffModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .Union AffiliationThis position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID256647Working TitlePatient Services SeniorJob TitlePatient Services SeniorWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIModes of WorkOnsiteFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupUm HospitalDepartmentMM CW Adult BMT & Leuke. ClinPosting Begin/End Date11/07/2024 - 11/14/2024Career InterestHealthcare Admin & SupportApply Now

Keywords: University of Michigan, Lansing , PATIENT SERVICES SENIOR, Other , Ann Arbor, Michigan