Part-time Teller
Company: Michigan Schools and Government Credit Union
Location: Warren
Posted on: November 14, 2024
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Job Description:
Founded by a small group of educators, Michigan Schools &
Government Credit Union (MSGCU) has been providing quality
financial services to the community for 70 years and welcomes
everyone in Michigan to bank with us. We are financial champions
committed to helping our members achieve financial success by
rallying behind them and their goals. As the sixth largest Credit
Union in Michigan, MSGCU has 22 branch offices in southeast
Michigan...soon to be 23! We have over 450 team members, more than
145,000 members, $3.5 billion in assets, and a 95% member
satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable
and inclusive culture where everyone is valued and respected. With
regular coaching and continuing education, we grow champions - team
members dedicated to championing the success of our members. Our
commitment to team member engagement has contributed to the honor
of being named a Top Workplace by The Detroit Free Press eleven
years in a row.
If you have a passion for helping people and providing exceptional
and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be
found here.
We value your time and want to make the selection process simple
and quick. Candidates who qualify for the position will be asked to
complete a pre-interview online process which includes a video
overview of the position and simulation. We will follow up with you
once these steps are complete.
Tellers work approximately 40 hours per week during our branch
hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and
Saturday 8am-1pm.
Overview of Responsibilities: Delivers the desired member
experience by providing high quality service and completing teller
transactions accurately including using effective listening to
identify member needs and cross selling products and services in
order to deepen member relationships. Works as a productive,
cooperative, and engaged team member to serve members and reach
individual and branch team goals.
Essential Duties and Responsibilities:
Exceeds member service expectations and builds trusting
relationships with members, showing a sincere interest in the
member and their financial success.
Follows MSGCU's service standards to complete teller transactions
with focus and understanding in order to ensure accurate processing
and to balance teller drawer and checks at end of day. Teller
transactions include, but are not limited to: cashing checks,
processing deposits and withdrawals, making member payments,
processing certificate of deposit transactions, and member account
maintenance.
Understands and follows MSGCU policies, procedures, and guidelines.
Adheres to cash controls including cash drawer limits, buy/sell
procedures, dual control, and other applicable procedures.
Generates member referrals by using a consultative approach and
asking high impact questions to identify and meet member needs,
both perceived and unperceived. Listens for member cues and uses in
depth knowledge of our products and services in order to cross sell
and offer solutions for member needs by focusing on the benefits
and value to the member.
Uses Creating Member Loyalty skills to effectively handle member
complaints and resolve issues by working with members to identify
mutually beneficial solutions.
Maintains familiarity with competitor fees and products and has a
general understanding of the current financial environment.
Actively engages with the branch team to ensure members are served
efficiently and promptly.
Essential Knowledge, Skills, and Abilities:
Member Focus: Builds strong member relationships
(internal/external) by using effective listening skills to gain
insight into member needs and identifying opportunities to benefit
the member, efficiently resolving problems, and providing superior
quality service in a professional, efficient, and courteous manner.
Behavior consistently demonstrates engagement with members and
commitment to MSGCU initiatives in support of our mission and
values.
Action Oriented: Takes on new opportunities and tough challenges
with a sense of urgency, high energy, and enthusiasm. Completes
responsibilities with a high level of excellence, professionalism,
efficiency, accuracy and responsibility for outcomes.
Communicates Effectively: Actively listens, provides timely and
helpful information, shares, collaborates and participates in team
discussions.
Instills Trust: Gains the confidence of others by modeling honesty,
integrity, and authenticity, and behaviors that align with
organizational values. Makes responsible choices and exemplifies
courage by stepping up to address difficult issues.
Self-Development: Actively seeks new ways to grow and be challenged
using both formal and informal development channels; demonstrates a
willingness to step into other areas as requested.
Demonstrated skills to perform sales related activities.
Average reasoning, mathematical, and language ability.
Above average motor coordination, manual dexterity, and finger
dexterity.
Demonstrated proficiency with technology and software and ability
to operate standard office equipment.
Essential Preparation and Experience:
High school diploma or GED; and
6 months of experience as a teller in a financial institution or as
retail sales representative/cashier.
Working Conditions:
Office and branch location environment with little discomfort from
noise, extreme temperature, dust, or other factors.
Required to travel throughout MSGCU's service area in order to
support other branches as business needs require.
Exposed to potentially hazardous condition, such as robbery.
Receives detailed instructions and procedures to be followed on an
annual basis to minimize risk.
This work involves standing most of the time with brief periods of
walking or sitting and may occasionally require lifting and/or
moving up to 10 pounds.
Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team
members. We also champion our team members with generous health
benefits, vacation time, retirement plan contributions and
discounts on loans and phone service also come with the job.
Keywords: Michigan Schools and Government Credit Union, Lansing , Part-time Teller, Other , Warren, Michigan
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