Residential Services Specialist

Company: Kustom US
Location: Kalamazoo
Posted on: April 23, 2025

Job Description:

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild-we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

Kustom US is seeking a Residential Services Specialist. As a Residential Services Specialist at Kustom, you will be equipped with Matterport technology, a user-friendly tool that allows for the easy capture of detailed 3D models of disaster-impacted properties. Matterport simplifies the process of visually documenting damages, creating an interactive 3D view that aids in assessing and planning restoration efforts. This role combines the execution of the scanning process, as created and managed by Kustom's Operational Excellence Team, with a pivotal sales component to engage prospects and secure authorizations for reconstruction services. Every scan and prospect engagement is an opportunity to earn, thanks to our unlimited commission plan, making this position a launching pad for a lucrative sales career.

What you will do:

Property Scanning:

* Utilize Matterport, a straightforward and efficient tool, to scan disaster-affected properties, producing interactive 3D models that adheres to the standards of Kustom's Operational Excellence Team.
* Capture comprehensive photos to provide a detailed visual account of the damage, to allow an estimator to create an accurate estimate for the reconstruction of the property.

Prospect Engagement and Sales:

* Initiate and nurture engagements with prospects, articulating Kustom's restoration services with professionalism and persuasiveness.
* Employ effective sales strategies to encourage prospects to utilize Kustom's restoration services, with the objective of obtaining signed Authorizations to Proceed during the initial visit.

Service Knowledge:

* Be well-versed in all residential services that Kustom offers, tailoring communication to highlight the services that align with individual prospects' needs and circumstances.
* Respond to inquiries and concerns with informed and reassuring answers, emphasizing Kustom's dedication to quality and client satisfaction.

What you will bring:

* Expertise in Matterport for property scanning.
* Strong sales and communication skills.
* Comprehensive knowledge of Kustom's service offerings.

What We Offer:

* Competitive Salary
* Medical, Dental, Vision and Flexible Spending Account.
* 401(k) with Company Match (eligibility required)
* Short-term & Long-term Disability
* Critical Illness/Accident/Hospital Indemnity Plans
* Employee Assistance Program
* Paid Time Off
* Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Kustom US, Lansing , Residential Services Specialist, Other , Kalamazoo, Michigan