Service Desk Technician
Company: VirtualVocations
Location: Warren
Posted on: October 30, 2024
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Job Description:
A company is looking for a Service Desk Technician to provide
technical support and troubleshooting for customers.
Key Responsibilities
Serve as the primary point of contact for customer IT support via
phone, email, and chat
Document, track, and monitor issues in the ticketing system to
ensure timely resolution
Assist with the setup, configuration, and maintenance of user
accounts, software, and hardware
Required Qualifications and Education
2+ years of relevant experience in IT support
High school diploma, GED, or an associate's degree from an
accredited institution
Basic understanding of Active Directory, Office 365, VPNs, and
remote desktop tools
Experience with ServiceNow
Intermediate computer skills with at least six months as a Help
Desk Technician
Keywords: VirtualVocations, Lansing , Service Desk Technician, Professions , Warren, Michigan
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