Services Technician

Company: VirtualVocations
Location: Warren
Posted on: November 17, 2024

Job Description:

A company is looking for a Services Technician to provide front-line support for high-value customers.
Key Responsibilities

Handle, diagnose, triage, and route inbound service tickets
Perform troubleshooting and issue resolution for client issues
Document and coordinate with internal and customer teams to ensure satisfaction

Required Qualifications

At least 2 years of experience in Microsoft Azure technical support and administration
At least 1 year of experience in Microsoft 365 technical support and administration
Hands-on experience with ServiceNow for incident and request management
Ability to thrive in a rapidly changing environment with multiple priorities
Familiarization with Microsoft Office suite

Keywords: VirtualVocations, Lansing , Services Technician, Professions , Warren, Michigan

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