Technical Support Agent II
Company: VirtualVocations
Location: Saginaw
Posted on: November 1, 2024
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Job Description:
A company is looking for a Technical Support Agent II to provide
in-depth technical support for hardware and software issues related
to kiosks.
Key Responsibilities
Provide second-level technical support to field staff and customers
for kiosk issues
Perform technical troubleshooting to diagnose and resolve escalated
kiosk-related issues
Document, track, and monitor problems to ensure timely resolution
and escalate unresolved issues as needed
Required Qualifications, Training, and Education
High school diploma or GED required; additional technical
certification preferred
1+ years of Machine Support Tech experience or 2+ years in computer
operations or related technical support
1+ years of experience with advanced system file configuration and
hardware knowledge
1+ years of customer service experience required; prior help desk
or technical support experience preferred
1+ years of experience with ticket tracking software and technical
documentation required
Keywords: VirtualVocations, Lansing , Technical Support Agent II, Sales , Saginaw, Michigan
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